Free Delivery on Orders Over £30

Delivery & Returns

Lead Times

We aim to dispatch your products within 24 hours of receiving your order. However some our personalised products have longer lead times.

Personalised Mugs: Dispatched within 48 hours
Engraved Jewellery & Watches: Dispatched within 1 – 3 days
Embroidered and Candles:
Dispatched within 1 – 3 days
Ceramic and Printed Glass:
Dispatched within 3-5 days


Delivery Information

UK Delivery

We use Royal Mail Standard delivery for most of our orders.  Some products we choose tracked delivery to ensure it arrives safely, see below for the list of these products.


Royal Mail Standard – £4.95
This is our default shipping method.  All orders placed via Standard Delivery are dispatched as per the lead times and then delivered via Royal Mail 48hr service.


Tracked Delivery Method – Royal Mail Tracked – £6.95*
Orders placed via Tracked Delivery are dispatched as per the lead times as stated below and then delivered via Royal Mail Tracked. Click here to follow the progress of any parcels with your tracking number  –

*£4.95 for the following products;

  • Engraved Jewellery
  • Engraved Watches
  • Engraved Ceramics



International Delivery

For most of our products we are able to ship internationally. Our international shipping is subject to longer lead times and a higher delivery fee. Please see the grid below for further details.


Zone Courier Estimated Delivery Time (From Dispatch)
Europe A – £13.95 Royal Mail 3 – 7 working days but it can take up to 15 working days.
DPD/Parcelforce 3 – 5 working days.  Large and heavy items only.
Both DPD and Parcelforce are trackable.
Europe B – £16.95 Royal Mail 3 – 10 working days but can take up to 20 working days.
DPD/Parcelforce 3 – 7 working days.  Large and heavy items only.
Both DPD and Parcelforce are trackable.
ROW – Contact us for more info Royal Mail 4 – 15 working days but it can take up to 25 working days
Parcelforce/DHL 4 – 10 working days, tracking numbers are available.

Europe A
Austria, Belgium, Denmark, France, Germany, Ireland (Eire), Luxembourg, Netherlands (Holland), Monaco, Spain

Europe B
Andorra, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Georgia, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine.


Returns Information

We do our very best to ensure your product arrives safely to your liking. However we understand that sometimes you may not be 100% satisfied.

Returns can only be accepted for non-personalised products. If you wish to return an item, please contact us within the first 14 days of receiving delivery. Item must be unused and undamaged. You must package it safely and cover the cost of all return fees accrued. You will only be refunded for the item cost, and not the shipping fees.

Contact us at:
Using Subject: Returns


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